Returns and Refunds Policy

RETURNS AND REFUND POLICY

At [Store name], we strive to offer quality products and guarantee customer satisfaction.

1. Right of withdrawal

In accordance with current legislation, customers have fourteen (14) calendar days from the receipt of their order to exercise their right of withdrawal, without needing to justify their decision.

To do so, they must communicate their intention via email to umarossa@gmail.com.

2. Conditions for returns

Products must be returned in perfect condition, unused, and with their original tags and packaging.

Returns of products showing signs of use, damage, or tampering will not be accepted.

3. Return shipping costs

Unless the product received is defective or there is an error in shipping, the customer will be responsible for the costs associated with the return.

4. Defective products or order errors

In case of receiving a defective or incorrect product, the customer must notify us as soon as possible via email to umarossa@gmail.com.

Once the issue has been verified, the product will be exchanged or a corresponding refund will be issued, at no additional cost to the customer.

5. Refunds

Once the returned products have been received and inspected, the corresponding amount will be refunded using the same payment method used for the purchase.

The time taken to process the refund may vary depending on the banking institution, although it will be processed as quickly as possible.

6. Exclusions

For hygiene reasons or due to the nature of the product, certain items may be excluded from the right of return when permitted by current regulations.